Handheld scanners for retail
Streamlining the customer experience
In a world where customer expectations are higher than ever, retailers are constantly looking for solutions to speed up checkout and improve service. Long queues and slow payment processes can cost a store both customers and revenue.
Fortunately, there is a solution: handheld scanners for retail. Modern handheld scanners make it possible to scan items quickly, minimize errors and create a seamless shopping experience. The result? Faster checkout, happier customers and more efficient staff.
But how do handheld scanners work in practice? Which types are best for your store? And how do you choose the right model? We take a closer look in this guide.
Handheld scanners – A game changer in retail
Retail is constantly changing and technology plays a crucial role in improving the customer experience. Handheld scanners are one of the most effective solutions for optimizing in-store operations where speed and accuracy are crucial.
With a handheld scanner, store staff can quickly scan product barcodes and ensure error-free registration at checkout. This means shorter waiting times for customers and fewer pricing errors. It also frees up time for staff to focus on advice and customer service rather than manually entering item numbers.
The technology behind handheld scanners has evolved significantly in recent years. Modern models feature wireless connectivity, long battery life and the ability to scan from different angles – even when the barcode is damaged. This makes them indispensable in a busy retail environment where accuracy and efficiency are key to success.
Handheld scanners are not only beneficial for the checkout area. They can also be used to streamline inventory management, click-and-collect orders and internal merchandise management, creating a smoother operation throughout the store.
Types of handheld scanners for retail
There are several types of handheld scanners available, each covering different needs in retail. Choosing the right model depends on factors such as store type, transaction speed and integration with existing systems.
Wireless handheld scanners offer maximum freedom of movement and are ideal for stores with a large assortment or self-service areas. They allow staff to scan items directly into the customer’s shopping cart or when picking up online orders. Wired models are often used at fixed checkout points where stability and unlimited power supply is an advantage.
In high-volume stores like supermarkets and electronics stores, high-speed scanners that can read codes in one motion are essential. Some models can even scan barcodes on mobile screens, which is a necessity for stores that offer digital membership cards or discount codes.
Some of the most advanced models also feature robust designs that can withstand drops and dust, making them ideal for busy environments where they are used many times throughout the day.
Benefits for both employees and customers
When a store invests in handheld scanners, both staff and customers enjoy a smoother and more efficient experience. For staff, this means fewer manual entries, reducing the risk of errors and freeing up time to focus on customer service. Instead of being stuck at the checkout, staff can quickly scan items from different angles and help customers more flexibly. Customers experience the benefits of faster checkout, with waiting times at the checkout significantly reduced. Long queues can often be one of the biggest frustrations in retail, but with a well-functioning scanning solution, delays are minimized and the shopping experience becomes more pleasant. In addition, handheld scanners make it easy to integrate inventory management into daily operations. With a quick scan, employees can check stock levels, locate items and handle click-and-collect orders without having to leave the customer. This results in a more streamlined service where customers get quick answers to their queries.
Efficient dispatch with handheld scanners
A major retail chain was experiencing long queues and inefficient payment processes on a daily basis, resulting in dissatisfied customers and stressed employees. To solve the problem, the store chose to implement modern handheld scanners in both the checkout area and the warehouse.
After implementing handheld scanners, the turnaround time was significantly reduced. Employees could now scan items faster and more accurately, minimizing errors and creating a smoother flow at checkout. At the same time, staff could quickly check stock balances and assist customers with product queries without leaving the sales area.
The results were clear. Queues were shorter, customer satisfaction increased, and the employees’ workday became less stressful. In addition, the store saw a reduction in shrinkage and price errors as the scans were more accurate than the previous manual entry.
The future of handheld scanners in retail
Retail is moving towards more automation, with handheld scanners playing a key role. More stores are integrating solutions that allow customers to scan and pay themselves, reducing queues and freeing up staff for other tasks.
Handheld scanners are also becoming more advanced with faster reading, longer battery life and wireless connectivity to warehouse and POS solutions. This gives stores real-time updates on inventory status and optimizes both fulfillment and internal logistics.
With future technology, handheld scanners will continue to make retail more efficient, flexible and customer-friendly.
Frequently asked questions about
Handheld scanners for retail
There are both wireless and wired handheld scanners, as well as models with different scanning speeds and robustness. The choice depends on your store’s needs and daily use.
Yes, most modern handheld scanners can easily integrate with POS solutions, inventory management systems and ERP platforms, making them flexible and scalable.
High throughput stores need fast scanners with accurate reading, even from mobile screens or damaged barcodes. Wireless models also offer greater freedom of movement.
Take the step towards a more efficient store
Handheld scanners are a game changer for retailers and can significantly improve both checkout and customer service. With faster scanning, fewer errors and better inventory management, your store can create a smoother experience for both customers and employees.
Delfi Technologies offers a wide range of handheld scanners that can be customized to your needs. Whether you’re looking for a wireless model for flexible fulfillment or a fast and accurate scanner for checkout, we have the solution.
Contact us today for advice or see our range of handheld scanners here.